☕ Return & Refund Policy

At Smoky Coffee Roasters, we are committed to delivering freshly roasted, high-quality coffee beans with every order. Each batch is roasted to order and packed with care to ensure optimal freshness and flavor. However, we understand that sometimes things don’t go as expected. Below is our return and refund policy to guide you.

Returns

Due to the perishable nature of coffee, we do not accept returns on any opened or used coffee products. However, if you received the wrong item or your order arrived damaged, please contact us within 3 days of delivery, and we’ll work quickly to make it right.

To be eligible for a return:

  • The item must be unopened, unused, and in its original packaging.

  • Return requests must be made within 3 days of receiving your order.

  • Return shipping costs will be borne by the customer unless the return is due to our error.

We do not accept returns on:

  • Opened or used coffee bags

  • Items returned after 3 days

  • Sale or promotional items

Refunds

If your order qualifies for a refund (damaged item, wrong product, etc.), we will notify you via email and process the refund via your original payment method within 7–10 business days.

Refunds are only applicable under the following conditions:

  • Damaged during transit (with photo proof)

  • Wrong item received

  • Order not fulfilled

Unfortunately, we cannot issue refunds for flavor preference or taste-related issues, as coffee is subjective and roasted fresh for each order.

Exchanges

We do not offer direct exchanges. If you’d like to switch to a different product, please request a refund (if eligible) and place a new order.

Need Help?

If you have any issues or questions about your order, feel free to contact us at:
📧 Email: smokycoffeeroasters@gmail.com
📞 WhatsApp: 01627101789

We’re here to help and ensure every cup from Smoky brings you joy.

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